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Five Pain Points

Let me share five pain points commonly experienced in healthcare. Then, I will share five solutions that will resolve these pain points into pure pleasure.

  • Pain Point #1:  The absence of Interoperability

Use Case: You receive an extensive medical record from a referring provider. It is in an electronic format, it’s even in the official format embraced by the ONC (Office of the National Coordinator). But you know there is no way you can suck that information into your medical software and use it RIGHT NOW. That capability just does not exist for your software. The industry has been discussing this for years, saying “It’s coming”. But it is not here TODAY.

So, you have a staff person enter the medical details manually. This is money out of your pocket. This is an unnecessary delay. You should be able to examine the medical record, select the parts you want to import, archive the rest, and use the results immediately. That’s what healthcare should be in 2018.

  • Pain Point #2: Documenting an encounter during a patient visit

Use Case: You are in an exam room with a patient, Mrs. Doe. You have just completed her exam. She is sitting in front of you anxiously waiting for your sage advice concerning her condition. You are formulating her Care Plan in your head. You are trying to remember her exact words describing her Chief Complaint. You turn to your computer to document the visit before you lose your thoughts. You have carefully turned the screen away from her to not reveal the details you are entering. You are silent as you type. Documenting the encounter stands firmly between you and Mrs. Doe. She waits while you hunt and peck filling out a template.

It is during this exact moment that you have lost something incredibly important. You might not even realize it. Yes, you have lost communication with Mrs. Doe. But more importantly, you have lost eye contact with her during a stressful moment. Doctors underestimate the importance of eye contact with the patient. Mrs. Doe is too polite to interrupt you, but she surely feels a pain point.

Ahh … you thought this discussion would only include pain points experienced by you, the provider, didn’t you? Well, you were wrong. The moment you turn away from the patient to type on the computer, is a serious pain point for every patient, especially if the patient is not included in the process.

  • Pain Point #3: Poor patient follow-up

Use Case: A new patient visits your office. It’s a routine visit with a scheduled follow-up, nothing major. For some reason the follow-up visit is cancelled by the patient, and you never hear from the patient again. Nobody notices. There was no effort from your staff to track this missed opportunity. Do you just let it go?

At the same time, your office always needs to attract new patients. You wonder why. Wouldn’t it be better to make more effort to retain the patients you currently have? How could your workflow include a method to capture all forms of patient slippage?

  • Pain Point #4: The lack of real-time surveillance

Use Case: It is April 2014. You are a pediatrician with a practice in Flint, Michigan. You examine kids all day, every day. You have three close friends who do the same nearby. How soon do you (or your buddies) notice the uptick in the number of kids with higher levels of lead in your community? Is it two weeks, two months, or two years? Do you notice it before the CDC announces it to the world?

What if you and your three cronies formed a small surveillance team. You bring your de-identified patient data, and pool it among just yourselves periodically. You look for problems and trends. You would know what to look for because the problems show up first in your exam rooms.

The thought of waiting for Google AI, the CDC, ONC, HHS or whomever to tell you there’s a health crisis occurring in your neighborhood should be a serious pain point. You should have the tools to be ever vigilant TODAY.

  • Pain Point #5:  Poor EHR Software Usability

Use Case: “Poor EHR usability augments provider frustrations with clinical documentation and can have a negative effect on clinical efficiency. While EHR systems were intended to boost clinical efficiency and promote better-informed care delivery, 56 percent of surveyed physicians said EHR use has reduced efficiency.”

In short, your EHR is frustrating, and it detracts from your doctor-patient relationship. Your software vendor is unresponsive. This provider pain point is well documented.

How do we resolve this pain? Let me show you …

Five Pain Point Solutions

  • Solution #1:  Interoperability

 

 

 

Pricing

Here is our pricing … we have nothing to hide …

Practice Today(Pro) Practice Today(Pro+) Practice Today(Enterprise)
Software Features
Full featured Practice Today software; we do not subject you to ads, we do not do modules … EVER Yes Yes Yes
Certification
Certification Certificate for Practice Today (pending – expected Dec 2018) Yes Yes Yes
Support Methods
PT Forum Yes Yes Yes
Email PT Support Team Yes Yes Yes
PT Telephone Support – always stateside Yes Yes Yes
# of Telephone Support calls per month. This does not include calls during installation and initial training 10+ a few 10+ a few 40+ a few
Support Hours 6AM ET – 6PM PT 6AM ET – 6PM PT 40+ a few
Cost for addition Telephone Support call call call
Download our Simple Support Agreement
Multi-User Upgrade (optional)
Maximum # of additional users 5-users 10-users unlimited
Cost of additional users – a one time cost $695 for a 5-user license $1295 for a 10-user license call for pricing
Patient Portal (optional)
Patient Portal (optional) Yes Yes Yes
Subscription pricing for Patient Portal $250 per month $500 per month $1500 per month
Hosting of Patient Portal Your AWS account Your AWS account Your AWS account

Blog

What’s really inside of your CDA?

The CDA is  the instrument of interoperability in healthcare. It’s the format clinicians use to exchange healthcare data. The Office of the National Coordinator for Health Information Technology (ONC) requires its use for EHR certification. I believe the CDA is severely flawed, if not outright dangerous. What “you” see is not always the data “they” …

About

For 34 years, a group of engineers from Caltech, MIT, Stanford, and Cornell have developed and refined an extraordinary product based on feedback of physicians nationwide. They have never advertised, but have sold their software to physicians, dentist and chiropractors, and have attained a level of performance unparalleled by others in the industry.

We can point with pride to our clients who have increased profits and saved valuable time by using our system to manage their practice. This website describes a suite of revolutionary practice management software tools from Practice Today.

We develop software from YOUR perspective as a manager, and your assistant’s perspective as the daily user. We have spent years with physicians, dentists, and chiropractors who practice in their communities. Together we developed Practice Today. We have unique versions for physicians, dentists, and chiropractors.

These are the most complete, intuitive, and easy to use practice management software tools available. With our system you’ll be managing patient data, electronic medical records, billing, insurance claims, appointments, payroll, productivity and more. And your office manager — even if he/she has never worked with this program before — will be self-taught in less than a day.

This website was prepared to give you enough information to distinguish us and our products form everyone else. Please excuse us if we get long-winded, but we have a lot of information to share, and it just would not fit into a two page brochure.

Sincerely,
Lauretta Carroll
President
Caltech ’77
Cornell ’79

Board

Go as a group“If you want to go fast, go alone … if you want to go far, find a group.”

For the past 34 years, Practice Today has been traveling alone. Since 1983, our small company has only had one or two employees. However, we have assisted over two thousand practices with their software needs. One client has been with us for over 27 years.

We code almost everything ourselves, right here in the USA. We have managed to create an impressive piece of intellectual property. When you compare the depth and breath of our Practice Management software, you might think is was developed within a sizable corporation. It was not.

Practice Today would now like to go “far”, but for that we need a group. The culture of our small company requires that we not befriend just any group. We are looking for like minded people that believe in our mission, and who are willing to help us get there. We want a group of people who are willing to put their money where their mouth is.

We want a Board of Clinicians that will help us think, and plan for a disruptive innovation in healthcare informatics. We need input from clinicians who think outside of the box. You must tell us when your workflow requires too many clicks. You must tell us how to make your life easier.

We are going to create a Board in a new way. Most positions on corporate boards are by invitation. They usually come with a generous salary, considering the amount of time and effort involved. Our board will be different. Our Board members must pay to play. They must promise to play long and hard. That’s our culture.

Our prospective Board members must be involved with and vested in the outcome of Healthcare Informatics. Continue reading “Board”

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